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AMERICAN GOLD STAR MANOR

Employment Opportunities

Compliance Specialist (Full-Time)

 

Pay status:  Non-exempt; hourly

 

Pay Range: $25 - $35/hour

 

Reports To: Compliance Manager

 

POSITION SUMMARY:

Under the general supervision of the Compliance Manager, responsibilities include qualifying prospective residents, processing all paperwork applicable to the leasing process, and conducting annual or interim recertifications. Ensures tenant files are maintained as outlined by oversight agencies and Company standards and procedures.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process re-certifications and verify income in accordance with Section 8 and Tax Credit regulations.

  • Maintain confidential tenant records and files in compliance with Section 8 and Tax Credit programs.

  • Process tenant move ins and resident certifications, as directed.

  • Process tenant move outs, as directed.

  • Inform residents of rent changes and deposit requirements.

  • Communicate and interact with residents, families, management, contractors, oversight agencies, and vendors.

  • File reports and correspondence.

  • Generate reports, as directed.

  • Conduct file reviews.

  • Making corrections to files per Management and Compliance review recommendations.

  • Assist with special projects and other duties as assigned.

 

EDUCATION AND EXPERIENCE:

  • High School diploma or GED required.

  • Experience with Section 8 and Tax Credit programs required.

  • Proficiency with Adobe, Microsoft 365, Outlook, Excel, and Word.

  • Experience with RealPage OneSite Leasing & Rents preferred.

  • Must be detail-oriented and able to manage multiple tasks.

  • Excellent written and verbal communication skills.

  • Strong listening, written and oral communication skills required.

  • Ability to respond positively to supervisory direction and feedback.

  • Ability to identify problems, organizational needs, and opportunities for change, and participate in the change proactively.

 

PHYSICAL REQUIREMENTS:

  • Must be able to sit for long periods of time performing administrative and computer work.

  • Prolonged periods standing, bending, sitting, kneeling, and walking.

  • Must be physically able to climb stairs, and traverse uneven ground.

  • Must be able to lift up to 40 pounds at a time.

  • Work inside and outside in varying temperature and weather conditions.

  • Work in rough and uneven terrain.

  • Exposure to various plants and animals throughout the property.

Residential Property Manager (Part-Time)

 

Pay status:  Non-exempt; part-time; hourly

 

Pay Range: $16.90/hour*

 

Reports To: Operations Director

 

Job Summary:

The Residential Property Manager (RPM) is responsible for creating a safe, secure, and comfortable living environment for facility residents. RPMs enforce rules, assist with resident services, perform assigned inspections, and minor repairs, support security personnel, serve on committees, perform duties during emergencies until management arrives, participate in the safety program, and perform work as assigned by management.

 

Supervisory Responsibilities:

  • None.

 

Duties/Responsibilities:

  • Respond to emergencies when needed.

  • Assess resident compliance with rules and issue citations and/or make reports for violations.

  • Walk the property indoors and outdoors looking for safety hazards and concerns; report these issues to management.

  • Call residents to communicate and/or gather information as assigned.

  • Provide resident assistance, such as setting up for and assisting with events.

  • Communicate and interact with residents, families, management, contractors, and vendors as directed.

  • Deliver completed inspection report and time sheet by the 1st and 16th of each month

  • Serve on resident/staff committees.

  • Performs other related duties as assigned.

  • Must reside on the property of American Gold Star Manor in the unit assigned and must comply with all community rules.

  • Employee’s hours are expected to be estimated to be around 10 hours per week. Compensation will be at the regular minimum wage rate, and the value of the Lodging Credit associated with the assigned unit, as set by the applicable wage order, will be credited against the wages owed.

 

Non-Essential Functions:

  • Assist residents by finding community resources to meet their needs.

 

Eligibility Requirements:

  • Ability to follow instructions from management.

  • Knowledge of and personal compliance with community rules.

  • Passionate about improving quality of life for residents.

  • Safety-minded and able to respond during an emergency.

  • Able to complete and return paperwork when scheduled.

  • Must not hold another position with the American Gold Star Manor.

 

Education and Experience:

  • High school diploma or equivalent preferred.

  • Related experience preferred.

  • Ability to communicate via writing, email, text, and phone.

  • Experience with computers highly preferred.

 

Physical Requirements:

  • Prolonged periods standing, bending, sitting, kneeling, and walking.

  • Must be physically able to climb stairs, and traverse uneven ground.

  • Must be able to lift up to 10 pounds at a time.

  • Work outside in varying temperature and weather conditions.

  • Work in rough and uneven terrain.

  • Exposure to various plants and animals throughout the property.

EEOC Statement

American Gold Star Manor is an equal opportunity employer committed to providing equal employment opportunities without regard to race (including hair texture and protective hairstyles), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, reproductive health decisionmaking, medical condition, genetic information, marital status, sex (including pregnancy and related conditions), gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other classification protected by applicable law. American Gold Star Manor will not tolerate harassment or discrimination based on any of these protected classifications.

If you need assistance with this application, including (but not limited to): technical difficulties, disability accommodation, or to request a printed application, please contact the office of American Gold Star Manor during normal business hours at (562) 426-7651 or by email at info@goldstarmanor.org.

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