Employment Opportunities

Resident Services Coordinator (Full-Time)

 

Pay status:  Non-exempt; hourly

 

Pay Range: $25 - $30/hr

 

Reports To:  Resident Programs, Services, and Events Director

 

Job Summary:

The Resident Services Coordinator supports the planning, coordination, and delivery of resident programs, services, and events designed to enhance the quality of life for American Gold Star Manor residents. Working under the direction of the Resident Programs, Services, and Events Director, this position assists in implementing engaging, meaningful programming that supports active aging, resident engagement, and community connection. The Coordinator plays a key role in day-to-day operations, resident communication, volunteer support, and event coordination.

This position is at-will, meaning employment may be terminated at any time, with or without cause or advance notice, by either the employee or American Gold Star Manor, subject to applicable law. Employment is contingent upon successful completion of required background and driving record checks, consistent with applicable law.

 

Duties and Responsibilities: 

The duties and responsibilities listed below are representative of the essential functions of this position. This list is not intended to be exhaustive, and other duties may be assigned consistent with the nature of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Assists with the planning, coordination, and implementation of resident programs, services, and events based on resident interests and needs assessments focused on domains of quality of life.

• Supports the development and distribution of the monthly resident program calendar, ensuring accuracy, timeliness, and engaging content.

• Assists with coordinating all aspects of residential programs and events, including room setup, materials, vendor communication, and on-site support.

• Engages residents to encourage participation in programs and services, building positive relationships and providing excellent customer service.

• Provides logistical support for special events, community outings, and resident celebrations.

• Assists with scheduling and coordinating resident transportation for on-site and off-site activities.

• Driving the resident services van, transporting residents to and from destinations, including scheduled programs, medical appointments (as applicable), community outings, and special events, ensuring resident safety and adherence to transportation policies.

• Supports volunteer and student involvement by assisting with recruitment, scheduling, orientation, and ongoing communication.

• Coordinates with program providers, vendors, and community partners to ensure smooth program delivery.

• Maintains program attendance records, feedback, and basic reports as requested.

• Assists with community engagement efforts, including outreach activities and collaboration with local organizations and university partners.

• Ensures programs and events are conducted in accordance with organizational policies, safety procedures, and resident-centered best practices.

• Performs other duties as assigned.

 

Qualifications: 

• Associate’s degree or equivalent experience in social services, recreation, hospitality, gerontology, or a related field preferred.

• High school diploma or equivalent required.

• Previous experience in resident services, event coordination, community programming, or senior living strongly preferred.

• Must have a valid California driver’s license and a satisfactory CA DMV Driver’s Record. The organization will review the Driver’s DMV Driver’s Record on at least an annual basis to ensure compliance with Manor regulations.

• Must pass driver safety training course and driving test upon hire, and periodically thereafter. 

• Strong interpersonal, organizational, and communication skills.

• Ability to work effectively with older adults, volunteers, staff, and community partners.

• Ability to manage multiple tasks, adapt to changing priorities, and work both independently and as part of a team.

• Basic computer skills, including calendar management, email, and document creation.

• Able to operate standard office equipment. 

• Ability to effectively utilize technology including use of computers, iPad/Tablet, internet access, email, social media, and Microsoft Office suite of programs. 

• Availability to work occasional evenings and weekends for events as needed. Schedule may vary and may include evenings, weekends, and holidays based on operational needs.

 

Physical Requirements:

The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Must be able to sit for long periods of time performing administrative and computer work.

• Prolonged periods standing, bending, sitting, kneeling, and walking.

• Must be physically able to climb stairs, and traverse uneven ground.

• Must be able to lift up to 40 pounds at a time.

• Work in an enclosed office environment and outside in varying temperature and weather conditions.